Refund policy

At Hunter & Range  we take pride in the quality of our products. Because our gear is designed for rugged outdoor use, our returns policy is clear .

1. Return Window

You may request a return within 14 days of receiving your order. Requests received after 14 days may not be accepted.

2. Conditions for Returns

Returned items must be:

• Unused, unworn and unaltered in the original packaging with all tags and accessories.

• Accompanied by your receipt or proof of purchase.

We reserve the right to decline any return that does not meet these conditions.

3. How to Request a Return

Email info@HunterandRange.com.au to obtain a Return Authorisation before sending anything back.
Items returned without prior approval will not be accepted.

All returns must be sent to:
Address on request 

4. Return Shipping Costs

Customers are responsible for return shipping costs, except where a product is faulty under Australian Consumer Law. We recommend a tracked postage method; we cannot be responsible for lost parcels.

5. Faulty or Incorrect Items

Please inspect your order immediately upon arrival. If your item is defective, damaged, or incorrect, contact us within 7 days of delivery with photos of the issue so we can assess and arrange a replacement or refund where required.

6. Non-Returnable Items

We do not accept returns on:

• Sale or clearance items

• Gift cards

• Custom/personalised items
  

7. Exchanges

We don’t offer direct exchanges. If you need a different item, please place a new order once your return has been approved.

8. Refunds

Once your return is received and inspected, we’ll notify you of the outcome.
Approved refunds will be processed back to your original payment method within 7–10 business days. Shipping costs are non-refundable.

If more than 15 business days have passed since your refund approval, please contact Hunter&Range@gmail.com .